Where is TRUESAFETY located, do you have a physical store

We offer products internationally from warehouses all over the world. Currently we do not have a physical store.

We will ship from the warehouse according to the items you purchase.

How do I return or exchange an item

Refund Method:

First of all, thank you for shopping on the website. We apologize for the inconvenience and hope for your understanding. If you want a refund, please get in touch with our customer service email: to apply for the return process. When we receive the returned item, we will be delighted and do our best to help you process it quickly.

We will refund your original payment method. If you paid by credit card, we will refund your credit card. Each bank has different processing times for refunds, and it may take several days for the refund amount to arrive in your account. Standard times are as follows:

It may take some time between when we initiate a refund and when the actual payment is made.

1. Credit card

Refunds will be made through the credit card company. Refunds may take 7-15 days, depending on the card used.

2. Paypal

Paypal refunds, refunds on working days: 1-3 working days to the account; refunds on non-working days take 3-5 working days to arrive at your account.

Please contact your bank if you do not receive a refund after 7 days. We have processed the refund. If you have completed all steps and still do not receive a refund, please get in touch with us at

Return Fee:

As a small business and original design brand, our shoes are of good quality and price, and for returns other than apparel quality issues, we require our customers to bear the return postage. Thanks for understanding.

How To Return:

First of all, thank you for shopping on the website. We apologize for the inconvenience and hope for your understanding. We are pleased about the return you want to return and will do our best to help you deal with it as quickly as possible. As for how to return, please follow our return rules, which will be convenient and quick to help you.

Return Process:

1. please contact us by email at first, inform you of the reason for the return, and keep relevant information, such as photos. After we receive your return application email, we will process it for you within 12 hours (closed on weekends and public holidays).

2. The content format of the application for return:

    • Order number
    • Return quantity & name
    • Save the photo
    • Reason for return (please explain in as much detail as possible)

    3. After your refund request is approved, you will receive an email that you must send your returned item to the address information on our return email.

    4. Once we receive your returned package, we will check the returned item against our return conditions and review the bill within 2-3 business days to refund your account.

     Return Instructions:

    1. The return validity period is 7 days after the goods are sent out (including the day of delivery). You have 7 days after receiving the goods to decide whether the goods are suitable for you. If they are not fit, you can return them within 7 days. Expired will not be accepted.

    2. Items and packaging must be in new condition with tags not removed. We do not accept returns for items with stains, tears, washing, packaging changes, etc., on the fabric or label.

    3. Thread ends, unopened buttonholes, slight off-threads, size difference within 3cm, and screen color difference are all acceptable within the international inspection range, not defects, and will not accept returns.

    4. If the return is a defect or an error, please fill in the reason for the return application and attach a photo of the defects, and the customer service staff will assist you in returning the product.

    5. We only accept returns with confirmation; please only return the product after contacting us. Please get in touch with our customer service ( to initiate the return.

    6. If you frequently return or reject (the store will judge by itself) or return an incomplete package, it will be added to the denylist of the store, and the store has the right to no longer serve you.

    7. All participating clearance products, gifts, and accessories will not be returned or exchanged after sold. Please understand.

    8. To avoid personal hygiene problems, we will not accept returns for products that have been under water, cut labels, worn soles, etc.

    ※ Notice:
    • Definition of defective goods: broken, significant dirty, uncontroversial serious appearance problems.
    • Definition of non-defective products: inconsistent size, dislike, personal feeling problems, minor stains, screen color difference, thread ends, and size differences within plus or minus 2cm are not defects.

    Products That Do Not Accept Returns Or Exchanges:

    1. Used product

    2. Products that are artificially soiled and have peculiar smells

    3. Washed, repaired, and cleaned products after delivery

    4. Lost labels, items without shoe boxes or vinyl wraps, missing accessories

    What is the shipping time

    All products will be shipped within 1-3 business days unless otherwise stated

    We offer free Standard Shipping on orders over $59

    Our domestic shipping options for all 50 U.S. states and 18 other countries around the world are listed below:

    Standard Shipping: Delivery in 7-10 business days (USD $15)

    Express Shipping: Delivery in 4-7 business days (USD $25)

    Our standard shipping carriers are automatically chosen from USPS, FedEx, UPS, DHL, or OnTrac. You will receive a tracking number as soon as your order ships from our warehouse so you can see what carrier will deliver your order.

    Delivery Time=Processing Time+Shipping Time

    For example, if you order a pair of shoes, it will need 1-3 business days of processing and 7-10 business days of shipping ( Standard Shipping ). Therefore, you are expected to receive it in 8-13 business days.

    Please note that transit times do not include weekends and holidays.

    Delivery Time Exceeded

    International shipping might experience delay. If your order is delayed, please contact us via email at, and we will check the situation with the transportation company in time. Thanks for your understanding and support.

    Order Cancellations

    We can cancel the order if you contact us after your purchase before the order is shipped. If your payment is finished and the parcel still needs to be shipped out, you can cancel your order before your item's delivery. And we will refund full of your money.
    Orders can't be canceled once the parcel is shipped out.

    About Tax

    In rare cases, orders may be charged customs fees by your government, not our site; you will be responsible for the charges. We apologize for any inconvenience. We have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

    If you have further questions/issues, please don't hesitate to contact us.

    Customer Service: 

    If I have questions to ask, when can I get an answer

    Our contact time: 9:30 am - 20:00 pm on weekdays

    If you have questions, you can always contact us during this period