Return & Refund Policy

Last updated: January 2026

30-Day Return Window

We offer a 30-day return policy on all footwear. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.

Return Conditions

• Shoes must be unworn and in original condition
• Original packaging (shoe box) must be included
• Try shoes on indoors on a clean surface to preserve return eligibility

How to Initiate a Return

1. Email us at info@truesafetyshoes.com with your order number and reason for return
2. We will respond within 1 business day with a return authorization and shipping address
3. Package the shoes securely in the original box and ship them back
4. Once we receive and inspect the item, your refund will be processed

Refund Processing

Refunds are processed within 3-5 business days of receiving the returned item. The refund is credited to your original payment method. No restocking fees apply.

Damaged or Defective Items

If you receive damaged or defective footwear, contact us immediately. We will send a replacement at no cost or issue a full refund — your choice.

Exchanges

Need a different size? Contact us and we'll help you exchange your shoes. The most reliable way to get the size you need quickly is to place a new order and return the original for a refund.

Non-Returnable Items

For hygiene and safety reasons, worn footwear cannot be returned unless it is defective.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly. In those cases, we cover return shipping.